We would like to apologise for the disruption that you have all experienced over the past few days with the ongoing IT issues.
The upgrade to the new systems has been more problematic that we expected. This is extremely frustrating and we are working very hard to resolve the issues that have arisen.
If you are having issues with booking on your mobile App, please see the news item on our website post here or on the article called “System Update Complete” in the news section of your app. Alternatively, please pop in to your local centre where reception staff will endeavour to help you.
We apologise for the inconvenience caused and thank you for your patience.
Hi Sophie, we made a comment over 24 hours ago under Jessica’s Leisure Management Upgrade, and it’s still awaiting moderation. Why has it not been published yet?
Sorry Ray and Sheila! We have been working hard to get round to everyone’s comments as well as passing on all feedback to the right teams to get things back up and running as fast as possible, we appreciate that this has been a frustrating time and apologise for the delay in publishing your comments. The publishing feature is used to protect our customers from comments that may be offensive and cause upset. We will always publish a comment that we feel needs addressing. thank you for taking the time to feedback to us, we have responded to your other comment on the previous post.